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24/7 customer service experts
Pest-control-trained professionals engage customers, capture valuable leads and help convert opportunities around the clock.
24/7 call center support for pest control
Never miss a pest control lead again.
A perfect blend of pest-control-trained customer service experts and AI-driven efficiency—available 24/7 across voice, SMS, chat and web.
Available 24/7No long-term contracts30-day setup-fee guarantee
Live call activityConnected
JMNew customer inquiryResidential pest control
Handled by a pest-control-trained representative
AI-assisted summary
Caller needs an inspection and requested the earliest available appointment. Contact details and service notes are ready for your team.
Designed around your existing workflowLIVE AGENTSAI AGENTSVOICE + SMSCHAT + WEBREAL-TIME PORTAL
Live support + AI-driven efficiency
Your virtual office for every customer conversation.
Live experts and AI agents work together to capture leads, support customers and keep every interaction moving.
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Live agents and AI agents
Blend experienced live representatives with AI-powered voice and chat agents for routine requests, lead qualification and seamless support.
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Multi-channel customer support
Engage customers across voice, SMS, chat and web so fewer opportunities are missed, regardless of how a customer reaches you.
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Automatic call transcriptions
Create a detailed, searchable record of customer calls so important service details and commitments are not lost.
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AI summaries and call analytics
Get quick call summaries, analysis and actionable insights without replaying every conversation from beginning to end.
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Real-time web portal
Monitor live calls, review team performance and see the value of captured leads and sold services in one place.
How it works
Your business, represented your way.
We learn how your company serves customers, then build a call flow around your services, service area and escalation rules.
Share your workflow
We document services, service areas, scheduling rules, prices and important exceptions.
Prepare and test
Your call process and scripts are configured, reviewed and tested before coverage begins.
Go live
Calls are answered according to your approved rules, with information routed to your team.
Review and improve
Use call records and portal insights to refine performance as your operation changes.
Your real-time command center
See every call, lead and result in one place.
Use the web portal to monitor live activity, review customer conversations and understand the results your team is generating.
Call records and transcriptionsReview recordings and detailed transcripts so no customer information is lost.
AI-generated summaries and analyticsSee a fast overview of each interaction, including outcomes and actionable call insights.
Lead and revenue visibilityTrack team performance and the value of captured leads and services sold by the call center.
Connected industry workflowUse supported connections for FieldRoutes, Baton and PCO Inventory alongside your PCO Remote portal.
Frequently asked questions
What pest control operators want to know.
Can PCO Remote answer calls after hours and on weekends?
Yes. Coverage can support nights, weekends, holidays and overflow periods according to your service plan and call-handling rules.
Will representatives understand pest control terminology?
PCO Remote specializes in pest control businesses. Your onboarding process also supplies the service, pricing and operating details specific to your company.
Can you work with our existing systems?
Integration options depend on your current CRM, scheduling and telephone systems. We review that workflow during the demo and onboarding process.
Can we review what happened on a call?
The platform provides call recordings, transcriptions, AI analysis, sentiment insights, instant summaries and reporting so your team has complete context after every conversation.
Make the next call count.
See how PCO Remote can support your team and protect more opportunities.